Aagam S.

Hillsborough, NJ

Position Desired

Administrative & Clerical, Customer Service, Engineering, Computer Engineering, Electronics Engineering, Process Engineering, Quality Engineering, Software Engineering, Finance, IT/Computer, Management, Other, Software Developer/Programmer
Bay Area, CA; Chicago, IL; New York City, NY; Philadelphia, PA


Results-driven and proactive with comprehensive experience in implementing Agile methodologies, customer journeys and executing User Acceptance
Testing (UAT) for personas as product owner. Adept at consistently delivering continuous value through ongoing market research and system analysis,
refinement, and optimization of processes. Proficient in gathering and prioritizing user stories, features, and opportunities for product development.
Demonstrated exceptional time management skills, consistently exceeding product goals.
Drexel University, LeBow College of Business Philadelphia, PA
Bachelor of Science (BS) in Management Science Graduated Jun 2022
Business and Engineering Major & Finance Minor with an Engineering Concentration in Software Engineering
A. J. Drexel Scholarship Sep 2017 - Jun 2022
Certifications: SAFe 6 Agile Product Manager, SAFe 6 DevOps Practitioner, SAFe 6 Product Owner / Product Manager, SAFe 6 Scrum Master, SAFe 6 Agilist
Technical Proficiencies: Jira, Mura, Google Workspace, Daylite, Proposify, Myob, Avaza, Microsoft Suite, MATLAB, Python, C, Bash, C#, SQL, ServiceNow
Skills: Project Management, Customer Service, Business Process Management, Configurations, Data Analytics & Visualization, Reporting, Strategic-thinking
Alliantgroup Houston, TX
Product Owner Aug 2022 – Sep 2023
● Leveraged SQL, Microsoft Suite, and Avaza to foster better collaboration between clients and improve internal business performance by making
the UI more user-friendly and improving report processing proficiency to enhance OKR and KPI targets by 13%
● Implemented the US Government Tax Benefit Employee Retention Credit (ERC) and R&D within the established SLA by utilizing Jira's Kanban
board and leading the service delivery Kanban team for small and medium enterprises, leading to a notable 14% boost in productivity
● Ensured an 11% improvement in overall operations by leading daily stand-up meetings for the ERC/R&D study, improve customer attraction
strategies, maintaining focus on service feasibility and profitability by maintaining continuous and proactive communication with our client base
● Led coordination and support with the development team for implementation of the software as a service (SaaS) product for the ERC/R&D service
line, surpassing 18% service level agreement (SLA) targets through feedback from over 100 members of the business team and clients
● Implemented all hands quarterly planning, Applied Scrum, Kanban, and SAFe methodologies to facilitate continuous discovery and enhancement
of the ERC/R&D SaaS utilization
Travancore Analytics Thiruvananthapuram, India & Philadelphia, PA
Product Analyst Co-Op Mar 2021 – Jun 2022
● Utilized Jira for value-driven feature-to-story mapping and backlog prioritization for an AR/VR mobile application, resulting in a 7% cycle time
● Reformed the flow of value by setting objectives and key performance indicators (KPIs), accelerating time-to-market for AR/VR solution by 23%
● Improved product efficiency by 10% through regular learning and adaptation sessions with clients and the C-suite team
● Managed product backlogs efficiently using Kanban boards to effectively prioritize and lead cross-functional teams across multiple time zones
The Association for Supply Chain Management (ASCM) Case Competition Philadelphia, PA
Team Leader Oct 2020 – Nov 2020
● Boosted capacity by 13% through effective team leadership, ex...

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