Fort Walton Beach, FL

Position Desired

Customer Service, Healthcare, IT/Computer, Nonprofit, Restaurant & Food Service, Retail, Sales
Anywhere in the U.S.


M Yannitell
Fort Walton Beach, FL

Project Manager with a proven track record of success leading high-performance teams in the execution and delivery of technology projects and business-critical initiatives that enhance performance, optimize processes, and maximize security.Champions operational excellence in end-to-end project delivery. Trusted partner, regarded for vast technical knowledge and ability to foster relationships and collaboration with stakeholders to gain buy-in and influence direction. Leverage Honorable service in the U.S. Army with ability to motivate, coach, and mentor others and lead with sound judgment and
integrity. Results-oriented self-starter combining excellent communication and strategic thinking with strong problemsolving and project management skills; thrives in fast-paced environments. COMPTIA Project+ & COMPTIA Security+ Certified.

• Project Management • Information Technology • Risk Management • Team Leadership
• Process Improvement • Continuous Improvement • Mentoring & Coaching • Asset Management
• Compliance & Governance • Operations Management • Change Management • Strategic Planning
• Network Management • Training & Development • Project Delivery • Customer Service

IT Systems Administrator, Jacobs Technologies | Fort Walton Beach, FL Oct 2022 – Present
Leads the day-to-day Tier 1 systems support at Eglin Air Force base serving 2000+ users and managing multiple military systems and classified networks worldwide. Owns and maintains the Active Directory and troubleshoots and triages software, hardware, and network issues.

• Resolved 4K tickets, leveraging problem-solving and technical expertise to determine root cause of connectivity issues
and complete resolution within time and quality standards.
• Partner with System Administration and Networking teams in issue resolution, ticket management, and prioritization.

U.S. Army Mar 2002 – Sep 2022
Information Services Project Manager, Trainer & Coach, Camp Atterbury | Edinburgh, IN | Oct 2019 – Sep 2022
Led delivery of technical projects and directed and coached Army, Army National Guard, and Signal Corps teams in operating, managing, and maintaining the information technology supporting the Army’s communication networks.
Supervised team of 7 service members and civilian employees.

• Spearheaded domain migrations and delivered technical support throughout the IT lifecycle of data communication
devices and systems.
• Elevated teams’ training readiness by utilizing technical expertise, critical thinking, and situational acumen to train
stakeholders in maximizing uptime, security, and accessibility for communications networks and systems.
• Orchestrated seamless remote work transition and first-time geographical dispersion of personnel during COVID;
developed and managed project plan and scope and drove collaboration across multiple teams to ensure implementation of security requirements.

Project Manager, Logistics Systems, Fort Drum | Fort Drum, NY | Jun 2017 – Sep 2019
Accountable for planning, engineering, implementing, and maintaining security protocols for the communication and logistical information systems (LIS), tactical networks, and combat information systems for the Sustainment Automation
Systems Management Office (SASMO). Oversaw team of 11 supporting the operational readiness of 1000+ tactical communication devices affecting ~20K soldiers.

• Maximized uptime, achieving 99% for all systems and satellite communication networks by implementing ongoing
maintenance and monitoring of operational systems and equipment.
• Increased operational readiness to 97% by replacing $300K in outdated hardware and completing lifecycle updates.
• Strengthened technical skillset of logistics IS team and fostered confidence of impacted soldiers by piloting new
capabilities that enabled faster on-site resolution of unit-level IT issues.
• Improved the availability and readiness of the communication network, including satellites, routers, and various
handheld devices, to meet the Army’s high-level quality and compliance standards.
• Collaborated with stakeholders and cross-functional teams in capacity planning to meet short and long-term software
and system requirements.
• Directed project plans, scope, and requirements gathering for software upgrades, equipment installation, and
network resource administration.
• Partnered with and supported internal IT teams throughout the software development lifecycle; provided guidance
on business continuity regarding network maintenance, optimization, and management.
• Generated system health metrics reporting, analyzed performance data, and resolved issues when necessary.

Information Services Technician, Joint Base Lewis-McChord | Lewis McChord, WA | Feb 2015 – Jun 2017
Led network communications management, technical support, and operations of enterprise-level mission command systems, automation systems, and infrastructure, supporting 600+ users ac...

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