Canandaigua, NY

Position Desired


Objective​Detail oriented support representative with 15 years experience in a fast paced client advisor position. Seeking to expand on my experience as a service advisor and to utilize my strong work ethic.

Education ​St. John Fisher College, Rochester, NY May 2006
​Bittner School of Business
​Bachelor of Science, Management
​​Concentration in Finance

​Monroe Community College, Rochester, NY
​Associates Degree Business Administration​​June 2004

Work​Paychex Inc. Rochester, NY​2012 – Present
​Enterprise Service Senior Service Partner
• Provide excellent customer service to Enterprise clients
• Create and maintain strong internal and external client relationships
• Provide technical support to Enterprise clients
• Provide training and detailed troubleshooting instructions
• Identify and implement streamlined solutions for clients
• Resolve client Billing inquiries
• Coordinate new and replacement product shipments
• Mentor teammates as needed
• Coordinate client projects and fulfill projects on time
• Maintain detailed documentation on client interactions

​Calkins Technical Products, Inc. Fairport, NY​2011-2012
​Inside Sales/Project Manager/Shipping Coordinator
• Provide excellent customer service
• Provide customers with technical assistance
• Coordinate equipment repairs for customers
• Manage projects for the sales team
• Fulfill and ship customers orders
• Provide logistic solutions
• Manage distribution warehouse
• Implement job flow procedures
• Process customer invoices
• Perform repair work as needed

​The Salzman Group, Henrietta, NY​2008-2011
​Sales/Customer Service/Technical Support/Distribution Management
• Maintain and expand retailer relationships
• Process purchase orders
• Assist customers and retailers with order status issues
• Provide technical support to customers and retailers
• Provide logistic solutions for customers and retailers
• Resolve delinquent accounts
• Ensure retailers adhere to pricing guidelines
• Process and bill out repair orders
• Coordinate the training of employees through a one-on-one training program

​ETS Staffing, Fairport, NY​2008-2008
​Sales/Customer Service
• Assist customers with product selections
• Calculate pricing and discounts for customers
• Process purchase orders
• Expedite orders
• Implement and update accounting procedures as needed
• Purchase raw materials
• Create product quotes for customers
• Communicate with customers to resolve technical questions

​Component Supply, Ontario, NY​2007-2008
​Inside Sales/Customer Service
• Enter purchase orders into order entry system
• Create pricing quotes for customers
• Assist customers with order status questions
• Complete expediting requests for customers
• Assist customers with basic technical questions
• Receive product into inventory
• Allocate received shipments...

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