SUMMARY
Undergraduate student with financial analysis and IT related experiences seeking a career opportunity in IT related industries.
EDUCATION
Bachelor’s in computer information system July 2020
CUNY the New York City College of Technology
Relevant Technical Coursework
▪ Design Micro Databases
▪ Dynamic Web Dev: Servlet/JSP
▪ Client/Server Tech
▪ Object Oriented Systems Design
▪ App. Development with Database
▪ Technical Writing
▪ Project Management
▪ Strategic Management
CERTIFICATES
Microsoft Technology Associate
Introduction to Programming Using Java May 2019
EXPERIENCE AND TECHNICAL PROFICIENCES
Allstate Insurance Co. Boyd Agency Queens, NY
Customer Service Analyst July 2017-Present
▪ Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
▪ Deliver prompt and professional solutions for customer inquiries via phone, email etc.
▪ Maintain history records and related problem documentations for future reference.
▪ Work independently an efficiently to achieve high level of productivity. Perform other functions as business may dictate.
Women's Islamic Initiative in Spirituality and Equality New York, NY
Web content and design/social media intern September 2019-January 2020
▪ Due to my competitive research - we were able to fill a gap in the industry where users were searching but weren't finding the Muslim woman’s profiles. Created an SEO rich and vi...
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