Brainlab Inc.
Application Consultant
September 2013 – Present, Denver, Colorado
Customer support for image-guidance platforms in cranial, ENT, and spine ORs across Colorado:
• Train CT/Radiology, scrub techs, surgeons, nurses, sterile processing, residents, and researchers in navigation platforms and planning software.
• Manage surgery schedule for onsite support, build and maintain relationships in 10 hospitals.
• Perform demos for new products/upgrades, promote instruments, suggest new indications for use based on expertise and observation.
• Integration and close cooperation with third party vendors such as CompView, Depuy-Synthes, Biomet (Zimmer), Orthofix, Nuvasive, Leica, Zeiss, GE, Siemens.
• Hardware/software installations, preventative maintenance, troubleshooting and repair of display, graphics, touchscreen, bootup, power issues.
Clinical Specialist
February 2012 – September 2013, UCSF Medical Center, San Francisco, CA
Customer support for cranial and ENT image guidance in a 22-room university operating wing:
• Hardware/software maintenance, upgrades, troubleshooting and repairs of 10 onsite platforms.
• Management and ongoing training of five super users, multitasking to support up to 11 cases in a day.
• Train radiology staff in recommended scan sequences for navigation and collect DICOM coordinates for fMRI/DTI research projects.
• Plan fibertracking for surgeon use in case, post-op comparision, and DBS research projects
• Create post-op grid reconstructions for epilepsy cases and work with Adtech/Integra to navigate electrode placement.
• Work closely with other vendors to customize and integrate tools with navigation, such as Olympus, Omniguide, NICO (Medtronic), Leica, Ziess, ALOKA
• Provide product feedback R&D and KAMs from key opinion leaders i.e. surgica...
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