PROFESSIONAL SKILLS
A skilled Electronics Engineer with 5 years of experience in Telecommunications. Worked for a cable TV company; solving, repairing and performing maintenance on equipments and network for transmission of video and data. Plans TV cable installations by studying technical specifications and preparing installation schematics. Makes cable installations and maintenance of antennas, and fiber optic network and connections. Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation. Identifies complex problems and reviewing related information to develop and evaluate options and implement solutions. Determines causes of operating errors, conducts tests and inspections of products, services, or processes to evaluate quality of performance. Skilled using test and troubleshooting equipment such as oscilloscopes, network analyzers, function generators, etc. Able to read electronic schematics. Very knowledgeable in Matlab, AutoCAD and Microsoft Office. Maintains customer rapport by listening to and resolving concerns; answering questions. Maintains safe work environment by following standards and policies. Updates job knowledge by participating in educational opportunities, and reading technical publications. Bilingual: English and Spanish.
EXPERIENCE SUMMARY
Department Technical Manager 01/2006 to 09/2010
lnter (Corporacion telemic C.A) - Cable Company Punto Fijo-Falcón, Venezuela
Responsible for:
• Providing solutions to faults and complaints about the TV, internet and telephone cable networkl in the city.
• Job supervision of 16 maintenance and installation technicians, and planning of their daily work .
• Making follow-up to the customer service’s complaints by using a pc-based software, and at the same time keep in touch along the day with technicians on the streets by tracking issued service orders, and urgent emerging ones by failures.
• Repai...
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