EXPERIENCE
1985 – Present DIEBOLD, INCORPORATED, Canton, Ohio (8/2011 – Present)
Position: Director, Global Service Performance Operations and Logistics Quality
Direct 24 Quality Associates, 2 of which are located abroad
Primary Responsibility is for improving productivity and operational efficiency for Filed Service Technicians, Parts and Processes as well as Field Continuous Improvement and Maintenance Engineering.
Lead examination and re-engineering from Passive inspection Quality processes to Active Measurable Quality system and methods.
Responsibilities include:
- Product specifications, Project Schedule and budget, Competitive analysis, Cost target, Reliability and Test Goals.
- Corporate process improvement in the area of Quality Systems and Supply Chain using World class techniques and lean processes.
- Expert in Asia, EMEA and North America Supply chain.
- Improve speed of Engineering Change to Implementation.
- Driver of lean & efficient Quality tools, such as Glass walls, A3 briefs, six sigma methods
- Metric driven initiatives.
- Lead by example using Glass wall, A3 and Six Sigma techniques
- Extensive experience directly interacting with customers
International Experience:
- Extensive involvement with Asia and EMEA Service Logistic teams
- Actively travel and influence Service teams in China, India, Thailand,
EMEA, Latin America and Brazil
Position: Director, Terminal and Systems Engineering (USA) (11/2004 – 7/2011)
Direct 2 Engineering Development Managers,
Primary Responsibility is for New Terminal, Systems Development, Product Cost reduction, also Factory and Field Continuous Improvement Support
24 Engineers in Canton Ohio,
Responsibilities include:
- $4 - $6 million annual budget for USA (Labor, Material, Tooling)
- Product specifications, Project Schedule and budget, Competitive analysis, Cost target, Reliability and Test Goals.
- Corporate process improvement in the area of Hardware product development.
- Improve speed to market through cross functional gate process discipline and rigor.
- Driver of lean & efficient design tools, such as Glass walls, A3 briefs, six sigma methods
- Computer aided engineering, simulation tools and techniques, outsourcing partners
- Metric driven initiatives.
International Experience:
- Extensive international experience with supply Chain
- Expert knowledge of Asia, North America suppliers and processes
- Expert level of understanding of culture and customs in Asia region
- Experience with supply chain partners in EMEA region
- Experience with Japanese supply chain partners, as well.
Position: Director, Terminal and Systems Engineering (USA) and
Director Shanghai Development Center (China) (3/2006 to 12/2010)
Direct report to Innovation Office (Product Development and Manufacturing Operations)
Direct 7 Engineering Development Managers, 2 in USA and 5 in Shanghai China
Primary Responsibility is for New Terminal, Systems Development, Product Cost reduction, also Factory and Field Continuous Improvement Support
20 Engineers in Canton Ohio, USA and 50 Development Engineers in Shanghai China
Responsibilities include:
- $6 - $10 million annual budget for USA (Labor, Material, Tooling)
- $2 - $4 million annual budget for China (Labor, Material, Tooling)
- Product specifications, Project Schedule and budget, Competitive analysis, Cost target, Reliability and Test Goals.
- Corporate process improvement in the area of Hardware product development.
Position: Director, Modules Systems Engineering (11/2004 to 3/2006)
Created the inception of Agile Software development within Diebold, along with more powerful, concise product specifications. Improve speed to market through cross functional gate process discipline and rigor. Driver of lean & efficient design tools, such as Glass walls, A3 briefs, six sigma methods & computer aided engineering, simulation tools and techniques, outsourcing partners, metric driven initiatives. Conducted Global Lean Product Development workshop with world wide known industry leader, Don Reinertsen
Directed 2 Software Development managers and 2 direct report hardware engineers using lean processes and Agile methods.
Direct programs in Software development and corporate process improvement.
Responsibilities include:
- $3 - $5 million annual budget (Labor, Material, Tooling)
- Product specifications, Project Schedule and budget, Competitive analysis, Cost target, Reliability and Test Goals.
- Corporate process improvement in the area of software product development.
Position: Manager, Modules Engineering (6/93 to 11/2004)
Manage Department of 24 technical associates.
Manage Projects with as many as 35 technical associates.
Responsibilities include:
- $5 million annual budget (Labor, Material, Tooling)
- Product specifications, Project Schedule and budget, Competitive analysis, Cost target, Reliability and Test Goals.
- Strong contributor to Product cost reduction ($1M annual)
- Leader in developing engineers through mentoring
- First to implement ASICs and USB flash based product line
- Leader in development and use of new management tools for business, reporting, and project development.
- Leader in resolving international customers product problems
- Lea...
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