SUMMARY OF SKILLS
Software and hardware training experience ● Ability to effectively communicate verbally and in writing ● Skilled at identifying needs and solving problems ● Performed reporting and administrative functions and managed time effectively ● Able to produce process improvement documentation for use by team and customer ● Proven ability to troubleshoot software and hardware issues over the phone and in person ● Interpersonal skills allow me to maintain ongoing relationships with customers, peers and support partners ● Quick learner with strong attention to details
WORK EXPERIENCE
Department of Veterans Affairs-Environmental Technician 1/2013-present
● Utilized computer skills to administer work orders/requests
● Carry out assignments with a minimum of supervision
● Knowledge of housekeeping standards applicable across different organizations
● Cleaning wards, patient rooms, storerooms, offices, corridors, restrooms, shower rooms, and
other areas
● Sweep, mop, scrub (machine) floors, vacuum carpets and upholstered furniture, empty waste
baskets, clean light globes and Venetian blinds, wash walls, windows and ceilings by climbing
small ladders, refill toilet tissue and towel dispensers and move furniture
● Knowledge of practical aspects of project management
● Knowledge of project management techniques and tools
● Proven experience in people management
● Strong interpersonal/human relations skills
● Ability to teach, instruct, and conduct training sessions
● Ability to organize time, projects and details
● Ability to work independently with minimal supervision
● High level of reliability and responsibility
Hewlett-Packard –Technology Consultant IV 8/2011-1/2013
● Proven experience in strategic planning, risk management and change management
● Superior technology skills
● Strong written and verbal communication skills
● Ability to work independently with minimal supervision
● Must be a self-starter with the ability to multi-task and meet defined deadlines
● Ability to imbue a mindset of customer service, quality and efficiency
● Able to independently complete solution implementation or application design deliverables of hardware/software
● Provided advanced technical consulting and advice to others on proposal efforts, solution
design, system management, tuning and modification of solutions. Provided input to Hewlett-Packard
strategy moving forward
● Collected and determined data from appropriate sources to assist in determining customer needs
and requirements
● Responded to requests for technical information from customers. Developed customer
technology solutions using various industry products and technologies
● Engaged in technical problem solving across multiple technologies; often needed to develop
new methods to apply to the situation
● Owned and managed knowledge sharing within the team and ensured
team members support knowledge sharing and re-use requirements of project
● Ability to work in a multi-technology environment with the ability to diagnose complex
technical problems to their root cause. In addition to troubleshooting skills and consulting
skills, have ability to summarize prognosis and impact
●Experienced with HP Indigo Digital Presses
Canadian Aerospace Engineering – CAE, Simulator Technician I 7/2006-12/2009
● Troubleshot both hardware and software systems on C-130J Model flight simulator
● Assisted in overseeing and maintaining day-to-day operations of a $30 million U.S. Department of
Defense (DOD) contract
● Routinely performed scheduled main...
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