SKILL
Able to assess situational needs and implement creative solutions. Effective under pressure and within time constraints. Positive attitude and excellent interpersonal skills resulting in a highly productive working relationship. Strong skills in Microsoft Office (Excel, Word, Power Point, Project, Visio).
♦ NEXTONE 3.12 AND 4.3 (RSM).
♦ Windows & Linux platforms
♦ Nsite
PROFESSIONAL EXPERIENCE
DIRECTO – Miami, FL
Voice over IP Communications – Wholesale
Price and Routing Support (January 2009 – May 2009)
Responsible for update and maintaining prices and rates of all the customers and vendors.
Support of the sales department to update all the requests for pricing changes to customers and received the rate updates of the vendors regarding their costs. Distribute information to the commercial team regarding possible opportunities of business. Create reports to support disputes with vendors.
LATINODE INC– Miami, FL
Voice over IP Communications - Wholesale/Retail
Routing Manager (January 2004 – May 2008)
Responsible for maintaining and analyzing dial codes in the VoIP switch and execution of Least Cost Routing, routing team management and coordination between the sales team and the engineering department.
Managed databases in different switches to ensure optimal performance for day-to-day company operations. Reviewed and approved changes in the dial code tables from the suppliers and customers. Established annual objectives for the department. Daily follow-up of all traffic. Other tasks included:
♦ Operated Nextone softswitch version 4.0 - 4.3.
♦ Created, managed & design Calling Plans / Dial Plans over Nextone
♦ Understand & manage destinations codes.
♦ Strength communication with sales group.
♦ Developed a detailed documentation of the work realized in my area.
♦ Troubleshoot Client/provider’s issues.
♦ Root cause analysis of routing problems, determination and
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