Customer Service Jobs

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FI/Broker

Rochester, NY

As both a Fiscal Intermediary (FI) and a Support Broker. You'll ensures persons supported have the opportunity to make choices; develop and achieve; participate in community; maintain good health and secure personal future; be treated with respect and dignity; and experience relationships with family members, friends and neighbors.

As an FI: You'll be responsible for the oversight of the Self-Direction Plan/Budget on their caseload ensuring the person supported their families and circle of support to self-directed services work within the individualized budget. Processes paperwork; bills for services; provides fiscal accounting and reporting; provides Medicaid, corporate compliance and general administrative and staffing supports; and works with persons supported, families and vendors to ensure services and reimbursements of funds are provided in timely and appropriate manner.

The ideal candidate will assist persons supported through a person centered approach by developing a ...

Membership Coordinator 

Garden City, NY

The membership coordinator will promote the benefits of museum membership to visitors. Daily activities include maintaining accurate member records, preparing membership mailings and providing excellent customer service to current and potential members. Additionally the membership coordinator will analyze member activity and make recommendations to increase acquisition and retention, as well as implementing marketing campaigns to grow membership sales opportunities.

This full-time position involves a Wednesday to Sunday work schedule. Ideal candidate will have two to four years of membership experience in the museum field.

DUTIES AND RESPONSIBILITIES:
• Input and maintain member records in Altru Database
• Prepare membership and fulfillment mailings
• Assist in member acquisition, cultivation and retention
• Track member patterns and make recommendations to improve membership sales and program benefits
• Explore new opportunities for membership program and revenue ...

Systems Support Technician III, prov

Rochester, NY

This is an entry level technical information services position responsible for providing help desk support either in the office or field, and/or the installation, configuration and maintenance of microcomputer systems. This position differs from the higher level position in this series in that responsibilities do not involve acting in a lead capacity. The employee reports directly to and works under general supervision from a senior level staff member. Does related work as required.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma, plus EITHER:

(A) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree in an information technology related field; OR

(B) Graduation from a regionally accredited or New York State registered college or university with an Associate's degree plus one (1) year of full time or its part time equivalent experience in the operation, installation, ...

Theater Education Coordinator

Garden City, NY

Responsible for supporting school groups, families and visitors as they enter and depart the LICM Theater for scheduled productions. Candidate will be one of the “faces of the theater” to visitors while acting as a problem solver. Successful candidate will organize seating in advance for school visits and guide the school groups and families to their seats during their visits. Coordination is required with Theater Manager, Reservations Manager and Visitor Experience Coordinators to facilitate activities during theater productions. They will introduce performers and facilitate after show activities with audience. The Theater Education Coordinator will assist theTheater Manager in maintaining theater audience area between shows and other production needs when shows are not in performances.

The successful candidate must have a Bachelor’s degree (B.A./B.S.); preferably in Theater or related fields in customer service, experience in the performing arts and working with children ...

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