Customer Service Jobs

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Medicaid Coordinator

Buffalo, NY

Are you looking for a career that has purpose, makes a meaningful difference in someone’s life and is worthwhile?

The McGuire Group is seeking a Medicaid Coordinator to become a member of our elite McGuire Mission Makers team. Our nursing and rehab facilities are rated among the highest in the nation and are comprised of Mission Makers who are compassionate, dependable, courteous and informative. These premier traits are the “Keys” that guide us to create a cohesive culture for those who live and work in our facilities. Most of all, compassion is required!

Job Requirements

• Knowledge of Skilled Nursing Facility Medicaid preferred.
• Must be organized, analytical, resourceful and self motivated
• Excellent verbal and written communication skills
• Commitment to customer service
• We are willing to train an ambitious candidate!

As a McGuire Mission Maker You Will…

• Be making a difference in someone’s life every day
• Learn from and work with ...

Senior Technician, IT Service

New York City, NY

We’re seeking a Senior Technician, IT Service who will be responsible for overseeing PSP’s IT helpdesk in our NY office. The helpdesk comprises of up to 3 technicians supporting an office of approx. 40 employees and Senior Management. The role consists in planning, coordinating and monitoring the services provided by the User Support Group located in Montreal, specifically for incidents, service requests, initiatives and projects. The position requires great abilities to coordinate a small team locally and liaise effectively with teams located in Montreal and London. Technical skills are necessary as there will be some hands-on support needed. The incumbent must be able to work under pressure and demonstrate professionalism in any situation, and a deep commitment to the satisfaction and quality of the user experience. Great communication skills are essential. The role reports to the IT Direct in London.


ABOUT YOUR ROLE
As a Senior Technician, IT Service, you’ll follow ...

Park Host

Wheatley Heights, NY

The Park Host is the face of the Adventure Park and gets to work in the roots of the Park! Main responsibility is to greet guests and get them registered for a great day of climbing in the Trees! Our customer service does not stop there as the Hosts also work closely with the Group Coordinator to make sure they have everything they need! One of the best parts of the job is learning how to display and sell the retail items in the shop which include very cool Adventure Park clothing and snacks. The ideal hosts is one that enjoys making other people feel special, thrives in fast paced environments and is eager to learn as much as they can about customer service.

Casino Host at Hamburg Gaming

Hamburg, NY

Responsible for improving customer service, developing and implementing new promotions, maintaining and cultivating relationships with high value guests in order to increasing trip frequency. Personally, handles assigned player's questions and issues if necessary.

Position Details
• Manages special events, promotions, and tournaments by contacting qualified guests.
• Network with known players to Identify and contact high value guests by utilizing telemarketing, correspondence, and personal interactions.
• Establishes and maintains relationships with assigned customers.
• Create special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players. Help manage special events including the planning and execution of the events.
• Communication of player needs and wants for existing programs to keep them informed of events, activities, programs and benefits as a VIP guest.
• Survey players to ...

Main Banker

Hamburg, NY

Position Details

• Insure all New York State Video Lottery regulations and procedures are being followed
• Maintain a safe work and customer environment
• Treats each person, customer or associate as an individual and in a professional manner
• Leads by example in the skills of Customer service and positive interaction with associates and supervisors by mutual respect for all people's needs
• Verifying vault daily and accurately count vault funds
• Assigning keys to floor attendant, floor supervisors and cage cashiers and player rewards;
• balance all proceeds on table at end of shift; deliver cash draws of money to cage supervisor as needed; maintain accurate cash balance
• Ensuring that all paperwork is completed properly
• Must be able to handle large money transactions
• Prepares banks for associates. (cashiers, bartenders, floor attendants, concessions, player rewards)
• Prepares deposits
• Prepares draws for kiosks and cashiers
• Maintain ...

Cage Cashier - Part-Time

Hamburg, NY

Position Details

Primary Job:
Responsible for carrying out a variety of transactions and handling any required paperwork.

Responsibilities and Duties:
• Totals customers' vouchers and pays cash for the amount turned in
• Totals customers' expired vouchers off lottery terminals and pays cash for the amount turned in
• Verifies personal identification of customers for cash advances or limited vouchers
• Exchanges funds accurately throughout the shift
• Keeps cash drawer balanced at all times
• Makes exchanges with main banker as required
• Uses sorting and wrapping machines, credit card machine, computer, and 10-key calculator frequently
• Follows all departmental and state policies and procedures
• Cashes personal checks, electronic checks or cash advances using our global payments station
• Pays jackpots out to floor attendants when necessary
• Fills all necessary paperwork out correctly
• Sells tickets and gift certificate when necessary
...

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